Mary: RD Manager
Peter: Project Manager
Brian: ODM Customer
Brian: I would like to check the schedule of project A.
Peter: We can not ship the software to you on time.
Brian: Could you explain it in detail?
Peter: hau..ann..We met the serious issue that we can not fix it right now and we also need the support from Microsoft.
Brian: OK. Please get support from Microsoft and fix it on time.
Peter: Actually, it requires additional expense for the request from Microsoft.
Brian: Could you cover the additional expense by yourself.
Peter: We do not have budget for this one right now.
Brian: When can you have budget for this product?
Peter: Perhaps next year.
Brian: (cough!) We can not wait to next year. You should ship it on time. Have you remember you already signed the contract.
Peter: We can pay for the penalty.
Brian: (cough!) You have budget to pay the penalty, but no budget to pay Microsoft.
Brian: Would you mind to tell us the issue in general.
Mary: We met the issue we can not plugin filter driver to kernel driver and also can not pass WHQL. Moreover, we already verified the issue in other platforms and get excellent result. It seems the issue may result from Microsoft or other conflict software.
Brian: What is it? Could you explain it more clearly?
Mary: OK! Actually, We need more times to implement it.
前幾天上英語課的時候, 上課前十分鐘才想到要寫作業, 很快的擬了一個類似conference call的內容, 事後想想很有趣, 簡單的內容描述了大家都不願意面的的事實..
PM和客戶之間的卑躬屈膝, 連基本的邏輯都不見了…可是當客戶和RD之間, 又暴露出客戶根本就不懂他想要的東西, 連root cause都不清楚….PM和RD又有很深的GAP, 這三個角根本就扣不起來
當然我們有禮的加拿大籍老師, 改了很多我粗俗的語句, ㄧ直苦笑……..
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